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GCP-GCX Valid Test Materials, GCP-GCX New Dumps Ppt

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Genesys GCP-GCX Exam covers a wide range of topics related to the Genesys Cloud CX platform, including call routing, agent scripting, reporting and analytics, and workforce management. GCP-GCX exam is designed to be challenging and comprehensive, requiring candidates to have a deep understanding of the platform and its capabilities. GCP-GCX Exam consists of multiple-choice questions and practical simulations that test the candidate's ability to apply their knowledge to real-world scenarios.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q83-Q88):

NEW QUESTION # 83
Select the correct Telephony Connection Options from the list:
Choose 3 answers

A. BYOC Premises
B. External Gateway
C. Genesys Cloud CX Voice
D. AWS Bridge
E. BYOC Cloud

Answer: A,C,E

Explanation:
Genesys Cloud CX offers various telephony connection options to accommodate different deployment and operational needs. "Genesys Cloud CX Voice" is the native telephony service, "BYOC Cloud" allows for the use of external cloud carriers, and "BYOC Premises" enables connection to traditional on-premises telephony infrastructure. These options provide flexibility in telephony integration and call management.

NEW QUESTION # 84
Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

A. Workforce Management
B. Routing
C. Reporting and Analytics
D. Queue Management

Answer: A

NEW QUESTION # 85
Select all available options for adding widgets to a performance dashboard. (Choose four.)

A. Agent Status
B. Grid
C. Text
D. Interaction
E. Metric
F. Chart

Answer: A,D,E,F

NEW QUESTION # 86
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

A. Admin > Quality
B. Performance > Overview (Evaluations)
C. Performance > Workspace > Dashboards
D. Admin > Contact Center

Answer: B

Explanation:
Performance > Overview (Evaluations) is where you can view agent evaluation scores, evaluation activity, and calibration activity in real-time in Genesys Cloud CX Quality Management. Evaluations are assessments of agent interactions based on predefined criteria and scoring methods. Evaluations can help contact center managers and supervisors measure and improve agent performance and quality of service. Performance > Overview (Evaluations) is a dashboard that shows various metrics and details related to evaluations, such as evaluation score distribution, evaluation completion rate, calibration score variance, etc. Reference: https://help.mypurecloud.com/articles/about-evaluations/ https://help.mypurecloud.com/articles/evaluations-overview/

NEW QUESTION # 87
Which of the following components can be added to scripts? (Choose four.)

A. Call Flow
B. Checkbox
C. Text
D. Web Page
E. Visual Basic Control
F. Image

Answer: B,C,D,F

Explanation:
Explanation
Text, Checkbox, Web Page, and Image are some of the components that can be added to scripts. These components allow agents to view or enter information during an interaction. Text components display static or dynamic text content. Checkbox components allow agents to select one or more options from a list. Web Page components display a web page within the script. Image components display an image within the script.
References: https://help.mypurecloud.com/articles/add-a-text-component-to-a-script/
https://help.mypurecloud.com/articles/add-a-checkbox-component-to-a-script/
https://help.mypurecloud.com/articles/add-a-web-page-component-to-a-script/
https://help.mypurecloud.com/articles/add-an-image-component-to-a-script/

NEW QUESTION # 88
......

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Alan Shaw Alan Shaw

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